Do my unsubscribes carry over?

Not automatically — which is why it’s important to only export your subscribed contacts from your current platform. Anyone who hasn’t opted in shouldn’t be imported.

What about custom contact fields?

Our CSV import currently supports email and name. If you have custom fields, you can add them manually after import or use our API to bulk-update contacts.

Will my email history and stats carry over?

Open rates, click rates, and past campaign data don’t transfer — you’ll start fresh with new stats in SplashSend. But your audience comes with you.

What about my email templates?

Templates don’t import automatically, but our email builder makes it quick to recreate them. Your brand colours and fonts are saved in your account settings and apply across all emails automatically.

How long does migration take?

Most migrations take under 30 minutes. Exporting from your current platform is usually the longest step — importing here is fast.

Can I get help with the migration?

Absolutely. Get in touch via our contact page and we’ll walk you through it.

Switching platforms

Switching is easier than you think

Bring your audience with you in minutes. Export a CSV from your current platform, import it to SplashSend, and you’re ready to go. No technical skills needed.

Talk to us first

How it works

Three steps to switching

Export your subscribed contacts

Download a CSV of your subscribed contacts from your current platform. Make sure to export only subscribed contacts to keep your list clean and compliant.

Import to SplashSend

Go to People → Import CSV in your SplashSend dashboard. Upload your file and we’ll handle duplicates automatically. Most lists import quickly — just upload and we handle the rest.

Pick up where you left off

Set up your sender details, recreate your templates in our email builder, and send your first campaign. Your audience is waiting.

Platform guides

How to export from your current platform

Step-by-step instructions for the most popular email marketing platforms.

Mailchimp

1In Mailchimp, click Audience in the left menu and select your audience.
2Click Export audience, then click Export CSV to confirm.
3Mailchimp will email you when the export is ready — download the file.
4If the download is a ZIP, open it and find the subscribed CSV inside.
5Import that CSV at People → Import CSV in SplashSend.

Tip:Your export may arrive as a ZIP with separate files for subscribed, unsubscribed, and cleaned contacts — only import the subscribed one.

Klaviyo

1In Klaviyo, go to Lists & Segments and click Create List/Segment → Segment.
2Set the condition to: can receive → email marketing — this filters to opted-in contacts only.
3Click Create Segment, then open it once it has finished building.
4Click the Manage Segment dropdown and select Export Segment to CSV.
5Import the downloaded CSV at People → Import CSV in SplashSend.

Tip:Never export and import your full contact list directly — Klaviyo includes unsubscribed and suppressed profiles in exports. Always export a ‘can receive email marketing’ segment to stay compliant.

Constant Contact

1In Constant Contact, go to the Contacts section.
2Filter your contacts by email status and select Active to show subscribed contacts only.
3Click Actions → Export selection.
4Choose the contact details to include and click Export.
5Once ready, download your file from the import/export activity page, then import it at People → Import CSV in SplashSend.

Tip:Filter by email status before exporting — choose Active to ensure you only bring over opted-in contacts.

Brevo

1In Brevo, go to CRM → Contacts.
2Click Load a list or segment and select the list you want to migrate.
3Choose the contact attributes you want to include in the export.
4Select your CSV format and click Start export.
5Click the bell icon (notifications) at the top to download your file when it’s ready, then import it at People → Import CSV in SplashSend.

Tip:Brevo exports everyone in the selected list — make sure the list you choose contains only subscribed contacts before exporting.

Kit (formerly ConvertKit)

1In Kit, go to Grow → Subscribers.
2Tick the checkbox at the top of the list, then click Select all # subscribers.
3Click Bulk Actions → Export.
4Kit will email you a download link when it’s ready — links expire after 5 days.
5Import the downloaded CSV at People → Import CSV in SplashSend.

Tip:Kit exports all subscribers regardless of status. To export active subscribers only, create a segment filtered by status first, then export from within that segment.

Direct integrations

Even easier with direct integrations

If you use Shopify, you don’t need to export anything — just connect and your contacts sync automatically.

Shopify

Connect your Shopify store and your customers sync automatically. No CSV needed — historical data imports too.

Learn more

Common questions

Things people ask before switching

Ready to make the switch?

Get started free — no credit card needed. Your first 100 contacts and 500 sends are on us.

Talk to us first